A design reference
Respond to a sensitive disclosure with accountable support
Keep disclosure, present safety, user choice and service responsibility distinct.
A personal conversation includes distress, possible harm or coercion.
Proposed flow
- Listen
Take the account seriously without blame, forced interpretation or an abuse verdict.
- Clarify present needs
Ask only relevant questions; suicide concerns and immediate danger require the specialist-reviewed response.
- Check safe access
Consider whether the device and contact method are safe; quick exit has limited privacy protection.
- Offer real support
Use independent verified destinations; do not route to an implicated person or invent a staffed transfer.
- Explain data and responsibility
Name actual sharing and confidentiality limits; apply reviewed local safeguarding duties.
Recovery and alternative routes
Unavailable services need real alternatives. Ordinary doubt, historical text analysis and repeated questions must not automatically become diagnoses. This flow is not a clinical scale or an abuse investigation.
What counts as a complete outcome
Human-help routes remain reachable; the app does not claim rescue, monitoring or clinical efficacy.
Decisions within this flow
Related pattern illustrations are in development. Explore the published collection.
Engagement facets to specify
Possible situations: Doubt, lament and life questions. These are overlapping task contexts, not fixed user categories.
Specify the chosen purpose, passage unit, pace, participation, social setting, interpretive task, environment and disclosure or teaching responsibility. Use the scenario framework.