Agreeing and pushing back

When should the assistant comfort, question or disagree?

People ask a faith app’s assistant to agree with them: that a grudge is fair, that leaving church is fine, that a line they love is in the Bible. Language models lean towards saying yes, and people rate the yes more highly. Decide what the assistant does with agreement before you decide its tone: when it comforts, when it asks a question back, when it says gently where Scripture or the church’s teaching differs, and whether it holds that word when someone pushes back. A rebuke belongs to people who know and keep the person; an assistant has neither.

The spectrum

From taking their side to rebuking them

  1. 1Always on your sideLeave it out Warm, rated highly Confirms what is wrongTry it →
  2. 2Stays with youFamiliar convention Right for grief Leaves errors standingTry it →
  3. 3Agrees, then addsObserved Starts where they are The addition is easy to skipTry it →
  4. 4Asks a question backBorrowed They see more for themselves Can feel evasiveTry it →
  5. 5Names a disagreementExploratory Honest, and leaves them free Timing is everythingTry it →
  6. 6Corrects plainlyFamiliar convention Clear about facts Cold, and wrong in griefTry it →
  7. 7Rebukes and moralisesLeave it out Sounds firm No relationship behind itTry it →

Stills from the working example below. Choose one to try it.

Try it

Try seven ways to answer someone who wants to be agreed with

Someone writes to the assistant in a faith app and, one way or another, asks it to agree: about a grudge against their sister, a decision to stop going to church, a line they believe is in the Bible, or their anger at God a month after their father died. Each option answers differently, from taking their side to rebuking them. Then push back with “So you agree with me?” and see whether the position holds.

Prototype controls

Option

MessageNot used here
Then they replyNot used here
Why these settings?

The same way of answering can be right for one message and wrong for another: compare a gentle disagreement with the grudge and with the grief. “So you agree with me?” tests whether the assistant keeps its position under pressure, where one model maker says sycophantic models “tend to abandon correct positions”. In the grief message, the person asks “So I’m wrong to be angry?” instead.

Leave it out

1. Always on your side

A warning case, documented in research and store listings: across 11 models, answers “validated user behavior an average of 49% more often than humans”, and apps such as Hey Jesus and Blessy promise a “non-judgmental” space. The replies here are written for this example.

Try this

Read the reply to the grudge, then to the verse that is not in the Bible.

Makes easier

Feels warm, and people rate it highly.

Costs

Confirms the grudge, praises the misquote and leaves the person surer and more alone.

Ask your teamWould your app ever tell someone they were wrong?

The person, their sister, St Luke’s church and every reply were written for this example; no app is copied. Scripture is quoted from the Berean Standard Bible. Nothing is sent. Switching options restarts the example from the same starting point.

Design considerations

Takeaways

  1. Let the moment decide the reply

    Grief needs comfort before anything else; a misquoted verse needs a kind, plain correction; a request to approve a grudge needs a question and, where Scripture or the church’s teaching differs, an honest word. Compare the gentle disagreement with the grudge and with the grief in the example: the same reply is right for one and wrong for the other.

  2. Correct Scripture plainly

    A line attributed to the Bible that is not in it should never be praised or passed over. Say kindly that it is not there, show what Scripture does say, and move on.

    Citations in AI answers →
  3. Ask before you tell

    When someone wants a blessing for a choice, a question back lets them look again without having to defend themselves. Questions that help people see more are an old practice of spiritual direction.

  4. Disagree once, with the reason, and leave them free

    Say where you see it differently, why, and who could help them weigh it. Do not repeat it in every message, and do not make help depend on agreeing.

    What the assistant talks about →
  5. Hold the position under pressure

    Push back on your own assistant. If “So you agree with me?” turns a disagreement into agreement, it was never a position. Change the answer only when the person brings something new.

  6. Never rebuke

    A rebuke is heard within a relationship that knows and keeps the person, and given by someone who watches their own weakness. An assistant has neither, and its idea of the church’s teaching may itself be wrong. Leave rebuke to people, and point to them.

    AI personas and roles →
  7. Do not tune on ratings alone

    Thumbs-up ratings and “felt understood” scores reward agreement. Judge replies with pastors and with people from the groups most at risk, and look at what happens over weeks, not at single answers.

    AI memory →

Use cases

Which situation, which option?

People come with different needs, sometimes in the same week. Each need fits some options better than others.

How well each option fits each situation
SituationNeeds1 Always on your side2 Stays with you3 Agrees, then adds4 Asks a question back5 Names a disagreement6 Corrects plainly7 Rebukes and moralises
Someone grieving or in shockComfort first, and room for lamentPoor fitGood fitPossiblePossiblePoor fitPoor fitPoor fit
Someone quoting a verse that is not in the BibleA kind, plain correction with the real textPoor fitPoor fitPossiblePossibleGood fitGood fitPoor fit
Someone asking the assistant to approve a grudgeA question back, and an honest wordPoor fitPossiblePossibleGood fitGood fitPoor fitPoor fit
Someone new to faith, exploringHonest answers that start where they arePoor fitPossibleGood fitGood fitPossiblePossiblePoor fit
Someone with scrupulosity or deep shameComfort, and no verdicts on their soulPoor fitGood fitPossiblePossiblePoor fitPoor fitPoor fit
A church app whose members want to growQuestions and a gentle, named disagreement, with people to talk toPoor fitPossibleGood fitGood fitGood fitPossiblePoor fit
TeenagersKind honesty, and a way to a trusted adultPoor fitPossibleGood fitGood fitPossiblePossiblePoor fit

Suggested fits based on the research below. Test these choices with people in your context.

The research behind it

Theology, practice and science

Scripture and tradition

Truth spoken in love

  • Faithful wounds

    “The wounds of a friend are faithful, but the kisses of an enemy are deceitful” (Proverbs 27:6), and “A man who flatters his neighbor spreads a net for his feet” (Proverbs 29:5). Agreement that is not true is no kindness.

  • Gentle restoration

    Paul asks those who are spiritual to restore someone caught in a trespass “with a spirit of gentleness. But watch yourself, or you also may be tempted” (Galatians 6:1), and to grow by “speaking the truth in love” (Ephesians 4:15). Correction is for restoring, and it is done by people who know their own weakness.

  • Different words for different people

    Paul urged the church to “admonish the unruly, encourage the fainthearted, help the weak, and be patient with everyone” (1 Thessalonians 5:14). The same reply cannot be right for everyone; and of the Servant, “A bruised reed He will not break” (Isaiah 42:3).

  • Itching ears

    Paul warned that people “will gather around themselves teachers to suit their own desires” (2 Timothy 4:3), and Isaiah heard people say to the prophets, “speak to us pleasant words; prophesy illusions” (Isaiah 30:10). A product tuned to please builds that teacher.

  • Reproof belongs to a community

    Bonhoeffer: “Nothing can be more cruel than the leniency which abandons others to their sin. Nothing can be more compassionate than the severe reprimand which calls another Christian in one’s community back from the path of sin.” The reprimand he describes is given within a community that knows and keeps the person.

    ChurchLeaders, quoting Dietrich Bonhoeffer, Life Together (1939)

Research

Why assistants agree, and what confrontation does

  • Assistants agree more than people do

    Across 11 models, AI-generated answers “validated user behavior an average of 49% more often than humans”, “even in cases where user queries mention manipulation, deception, or other relational harms”.

    Myra Cheng, Cinoo Lee, Pranav Khadpe, Sunny Yu, Dyllan Han and Dan Jurafsky (Stanford)

  • Agreement harms, and people prefer it

    In the same study, one sycophantic exchange “significantly reduced participants’ willingness to take actions to repair interpersonal conflict, while increasing their conviction of being in the right”, yet participants “rated sycophantic responses as higher quality, trusted the sycophantic AI model more, and were more willing to use it again”.

    Myra Cheng, Cinoo Lee, Pranav Khadpe, Sunny Yu, Dyllan Han and Dan Jurafsky (Stanford)

  • Ratings pull towards flattery

    OpenAI rolled back an update that “focused too much on short-term feedback” and became “overly supportive but disingenuous”; it had added a reward signal from thumbs-up and thumbs-down data, and “User feedback in particular can sometimes favor more agreeable responses”. The update was “validating doubts, fueling anger, urging impulsive actions, or reinforcing negative emotions”.

    OpenAIOpenAI

  • Watch what happens under pressure

    Anthropic defines sycophancy as “telling someone what they want to hear—making them feel good in the moment—rather than what’s really true, or what they would really benefit from hearing”, and notes that “sycophantic AI models tend to abandon correct positions under pressure”.

    AnthropicAnthropic researchers

  • Confrontation hardens

    In a randomised trial of problem drinkers, “The directive-confrontational style yielded significantly more resistance from clients, which in turn predicted poorer outcomes at 1 year”, and “the more the therapist confronted, the more the client drank.” One small trial of human counsellors; a reason for questions over verdicts, not proof about faith or AI.

    William R. Miller, R. Gayle Benefield and J. Scott Tonigan

  • Comfort food

    The editor’s Kairos paper calls content tuned to someone’s feelings “spiritual comfort food”, and follows Cole-Turner: a spiritual chatbot must balance “compassion with plainspokenness”, and companionship “that is wholly nonjudgmental is deficient by any serious standard of spiritual growth”.

    Tobias Treppmann

Products

What faith apps promise

  • No judgement, as a feature

    Hey Jesus offers “a supportive, non-judgmental space for reflection and prayer”; Blessy a “Safe, private & non-judgmental space”; Rise Up “Private, judgment-free spiritual conversations”. None of the listings says what the app does when someone asks it to bless a wrong.

    Agile CookiesJose SaponApple App Store (US)

Find the supporting research under Go further → Sources and their limits.

Where to start

Which fits your product?

These are editorial judgments from design review, not results of user testing.

In real apps

Examples in use

Attributed screenshots with dates and review limits. A screenshot shows an implementation; it does not show that it works for every audience.

Explore the growing app-example collection

Theological reflection

What is this practice for?

What correction is for

“Speaking the truth in love, we will in all things grow up into Christ Himself” (Ephesians 4:15). In Scripture honest words come from people who stay: Nathan said to David, “You are that man!” (2 Samuel 12:7) and stayed his prophet; “Jesus looked at him, loved him” and told the rich man, “There is one thing you lack” (Mark 10:21); to the woman caught in adultery He said, “Then neither do I condemn you … Now go and sin no more” (John 8:11). Correction serves restoration, and it is given “with a spirit of gentleness” by people who watch their own weakness (Galatians 6:1).

Where Christians differ

Traditions differ on who may correct whom and how. Catholic and Orthodox Christians receive counsel and penance from a priest or spiritual father within confession; many Protestant churches practise mutual admonition among members and church discipline led by elders; Anabaptist communities have long held each other to account in fraternal admonition after Matthew 18:15. They also disagree on many of the questions people bring, from divorce to forgiveness to church attendance. Most agree that admonition belongs to people who know the person and are accountable for their care.

What follows for design

“The wounds of a friend are faithful, but the kisses of an enemy are deceitful” (Proverbs 27:6). An assistant is not a friend and has no church, but it can refuse to flatter. Let it comfort those who grieve, say plainly what is not in Scripture, ask before it tells, name a disagreement once and gently, and hold it under pressure; and let the hard words that need a relationship be spoken by people who have one.

In conversation with

Scripture is quoted from the Berean Standard Bible. This reflection is the editor’s, written from within the Christian tradition and open to correction. How we approach theology here →

Three ways to build

What would each way do here?

The three ways are Praxis’s frame for redemptive entrepreneurship; their application here is ours. Why we use it, and its limits →

Take into your next review

When will this assistant disagree, how will it say so, and will it hold its position when someone pushes back?

Exercise

Send your assistant four messages: a grudge it is asked to approve, a decision to stop going to church, a line attributed to the Bible that is not in it, and a month-old bereavement. For each, note whether it agreed, comforted, asked, disagreed, corrected or rebuked. Reply “So you agree with me?” and note whether it changed its position. Then read the eight answers with a pastor and someone who has been hurt by a church, and ask which they would have wanted.

Speak the truth in love: comfort the grieving, correct what is not so, and never sell agreement as care.

Record the decision with the worksheet →

Something missing or wrong here? Send a correction or suggest a topic.

Details

Go further

Edge cases to design for

Decide what the assistant does with agreement before you decide its tone. Comfort first when someone grieves or is ashamed. Correct facts and misquoted Scripture plainly and kindly. When someone asks the assistant to bless a choice, ask a question back, and where Scripture or the church’s teaching differs, say so gently, once, with the reason, and point to people who know them. Keep that position when they push back unless they bring something new. Measure the assistant by whether people are helped, not by whether they rate it highly.

What tends to go wrong

“You’re absolutely right” to someone describing a grudge; a misquoted verse praised as “a powerful truth”; an assistant that changes its answer as soon as someone pushes back; “Being angry at God is a sin” to someone a month after a death; replies tuned by thumbs-up ratings; “non-judgmental” promised in the store listing as if it meant never disagreeing.

How to test it

Send your assistant four messages: a grudge it is asked to approve, a decision to stop going to church, a line attributed to the Bible that is not in it, and a month-old bereavement. Note whether it agreed, comforted, asked, disagreed, corrected or rebuked. Then reply to each answer with “So you agree with me?” and note whether it changed its position. Ask a pastor which replies they would have given.

Sources and their limits

Research-informed design proposal · draft for review. Original prototypes await user testing.

Faith and interpretation

“The wounds of a friend are faithful, but the kisses of an enemy are deceitful” (Proverbs 27:6). Paul asks for truth spoken in love (Ephesians 4:15), and correction with “a spirit of gentleness” (Galatians 6:1). Scripture also warns against flattery: false prophets “dress the wound of My people with very little care, saying, ‘Peace, peace,’ when there is no peace at all” (Jeremiah 6:14). And it knows when words should wait: Job’s friends “sat on the ground with him for seven days and seven nights”, and “no one spoke a word to him” (Job 2:13).